Terms and Conditions

1. Introduction

Welcome to Mindli! These terms and conditions govern your use of our AI-powered survey and feedback analysis platform (mind.li). By accessing or using our website and services, you agree to comply with and be bound by these terms. Please review them carefully before using our platform.

2. Acceptance of Agreement

This Agreement outlines the terms and conditions for using Mindli's AI-powered survey and feedback analysis platform and covers all associated services, AI analysis, and generated insights. This Agreement represents the complete understanding between you and Mindli and supersedes any prior agreements.

3. Privacy Policy

Our Privacy Policy details how we handle personal information, product data, AI training data, and generated content. The policy is available at /privacy-policy.

4. User Account

4.1. To use our AI services, you must create an account. You agree to provide accurate information during registration and keep it updated.

4.2. You are responsible for safeguarding your password and all activities under your account.

5. AI Services and Usage

5.1. Mindli provides AI-powered services including:

  • Automatic response summarization
  • Sentiment analysis and theme extraction
  • Trend identification and insights
  • Custom insight queries
  • Strategic recommendations

5.2. Usage Limits:

  • Each plan has specific limits on responses and AI analysis
  • Basic: 500 responses/month
  • Pro: 5,000 responses/month
  • Business: 50,000 responses/month
  • Exceeding these limits may result in additional charges

5.3. Survey and Response Requirements:

  • You must have consent to collect response data
  • Surveys must not collect inappropriate or illegal content
  • We reserve the right to suspend accounts violating these terms

6. Subscription and Billing

6.1. Plans and Pricing:

  • Basic Plan: 1 space, unlimited surveys, 500 responses/month
  • Pro Plan: 5 spaces, unlimited surveys, 5,000 responses/month
  • Business Plan: Unlimited spaces and surveys, 50,000 responses/month
  • Monthly and annual billing options available

6.2. Payment Processing:

  • All payments are processed through Paddle
  • Charges are based on your selected plan
  • Additional fees may apply for exceeding response limits

7. Refunds and Cancellation

7.1. Cancellation Policy:

  • Cancel anytime through your account dashboard
  • Access continues until the end of your billing period
  • Survey data and insights remain available for 30 days after cancellation

7.2. Refund Policy:

  • Subscription fees are non-refundable except for service failure
  • No refunds for partial use or unused response quotas
  • Downgrades take effect at the next billing cycle

8. Intellectual Property Rights

8.1. Platform IP:

  • The Mindli platform, AI technology, and analysis algorithms remain our property
  • Our AI improvements derived from aggregated usage are our intellectual property

8.2. Your Content Rights:

  • You retain all rights to your surveys and branding
  • You own the survey responses you collect
  • You own the AI-generated insights and summaries
  • You receive a perpetual license to exported data

8.3. Data Ownership:

  • Survey responses belong to you
  • AI insights generated from your data belong to you
  • Aggregated, anonymized data may be used to improve our services

9. Survey Data and Insights

9.1. Usage Rights:

  • Full rights to use AI-generated insights
  • Right to share and publish survey results
  • License to use insights in decision-making and reporting

9.2. Restrictions:

  • Must respect respondent privacy and consent
  • No misrepresentation of data or insights
  • No use of platform to collect illegal or harmful content

10. Prohibited Uses

You agree not to:

  • Use the service to collect inappropriate or illegal data
  • Attempt to reverse engineer our AI algorithms
  • Share or resell your account access
  • Exceed response limits or abuse platform resources
  • Collect data without proper consent
  • Misrepresent survey results or AI insights
  • Use the platform for spam or harassment

11. Service Quality and Availability

11.1. AI Analysis:

  • Processing times may vary based on response volume
  • Insight quality depends on response quantity and quality
  • We continuously improve our AI algorithms

11.2. Service Availability:

  • We aim for 99.9% uptime but don't guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance
  • Emergency maintenance may occur without notice

12. Limitation of Liability

12.1. We are not liable for:

  • Accuracy of AI-generated insights
  • Business decisions based on survey data
  • Indirect losses from service use or unavailability
  • Issues arising from response quality or quantity

12.2. Maximum liability limited to your last month's subscription fee

13. Content Removal and Account Termination

We reserve the right to:

  • Remove inappropriate surveys or responses
  • Suspend accounts violating these terms
  • Terminate service for abusive behavior
  • Delete inactive accounts after 12 months

14. Changes to Terms

We may update these terms to reflect service improvements and new features. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about these terms: Email: [email protected]

Last updated: June 23, 2025