#Privacy Policy
#1. Introduction
Welcome to Mindli's Privacy Policy. This document outlines how we collect, use, and protect your personal information when you use our website (mind.li) and AI-powered survey and feedback analysis platform. We are committed to safeguarding your privacy, ensuring transparency in our data practices, and complying with data protection regulations, including the General Data Protection Regulation (GDPR).
- Name
- Email address
- Billing information (processed securely by our payment processor, Paddle)
- Company information (if applicable)
- Account preferences
- Any other information you provide voluntarily
#2.2 Usage Data
We use privacy-friendly, cookie-less analytics that are GDPR compliant and do not require explicit consent. This allows us to collect anonymized usage data, including:
- Pages visited on our website
- Time and date of visits
- Features used within our application
- Survey creation and response metrics
- AI analysis usage statistics
- Aggregated performance and error data
We do not collect or store IP addresses, browser fingerprints, or any other personally identifiable information through our analytics on our main site and normal user pages. An exception applies to specific marketing pages, as detailed in Section 2.4.
#2.3 Survey and Response Data
We store and process:
- Survey questions and configuration you create
- Survey responses from your participants
- AI-generated summaries and insights
- Theme extraction and sentiment analysis results
- Custom branding and space configurations
- Team collaboration data and permissions
All survey-related data is stored securely and used solely for providing our services to you.
#2.4 Marketing and Tracking Data
On specific pages used for marketing campaigns, we may collect personal data through tracking pixels and scripts based on our legitimate interests. This data may include:
- IP address
- Browser information
- Interaction with survey features
- Sample survey responses
When you make a purchase through these pages, we may also collect:
- Email address
- Subscription details
- Marketing campaign attribution
We use the collected information for the following purposes:
- To analyze survey responses using AI technology
- To generate insights, summaries, and recommendations
- To provide, maintain, and improve our services
- To process payments and manage subscriptions
- To communicate with you about service updates, offers, and promotions
- To provide customer support and respond to your requests
- To analyze aggregated usage patterns and optimize user experience
- To ensure the security and integrity of our platform
- To comply with legal obligations
#3.1 AI Analysis and Processing
We use survey response data to:
- Generate automatic summaries of responses
- Extract key themes and sentiments
- Identify trends and patterns
- Create actionable recommendations
- Improve our AI algorithms for better insights
#4. Legal Basis for Processing Personal Data
We process your personal data based on:
- Contractual Necessity: To provide our AI-powered services and fulfill our contractual obligations
- Legitimate Interests: For improving our AI models, marketing activities, and enhancing user experience
- Legal Obligations: To comply with applicable laws and regulations
- Consent: Where specifically required by law
#5. Data Storage and Security
We implement industry-standard security measures to protect your data, including:
- Encrypted storage of product images and AI models
- Secure processing of training data
- Regular security audits and updates
- Restricted access to personal information
#6. Third-Party Services
#6.1 Payment Processing
We use Paddle (paddle.com) as our payment processor and merchant of record. We do not store your full credit card details on our servers.
#6.2 Cloud Processing and AI Services
We may utilize third-party cloud services for:
- AI analysis of survey responses
- Natural language processing
- Data storage and backup
- Performance optimization
#6.3 Marketing and Analytics Services
We use Meta's services for marketing attribution. Data is transmitted securely based on our legitimate interests in measuring and improving marketing efforts. Meta processes data according to their Data Processing Terms and Privacy Policy.
Meta has certified its participation in the EU-U.S. Data Privacy Framework for transfers of European data to the United States.
#7. Your Content and Data
#7.1 Content Ownership
You retain all rights to:
- Surveys you create
- Survey responses you collect
- AI-generated insights and summaries
- Custom branding and configurations
#7.2 Data Usage
We may use anonymized, aggregated data to:
- Improve our AI analysis algorithms
- Enhance insight quality
- Optimize processing speed
- Develop new features
#8. Data Retention
We retain your data for:
- Active accounts: Full access to all surveys, responses, and insights
- Cancelled accounts: 30 days retention of survey data and AI insights
- Marketing data: As long as necessary for business purposes
#9. Your Rights Under GDPR
You have the right to:
- Access: Obtain a copy of your personal data and survey information
- Rectification: Correct any inaccurate personal data
- Erasure: Request deletion of your personal data, surveys, and responses
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw any consent previously given
To exercise these rights, contact us at [email protected]. We'll respond within 30 days.
#9.1 Survey Data Rights
In addition to standard GDPR rights, you can:
- Export all survey responses and insights
- Download AI-generated summaries
- Request deletion of response data
- Access historical analysis and trends
#10. International Data Transfers
#10.1 Data Processing Agreements
We maintain agreements with our cloud providers and AI processing partners that include:
- Standard Contractual Clauses (SCCs)
- Technical security measures
- Data processing restrictions
#10.2 Cloud Infrastructure
Our data processing and storage infrastructure is hosted in:
- European Union (Primary)
- United States (Backup)
- Other regions as needed for performance
#10.3 Data Privacy Framework
For transfers to the United States, we rely on:
- EU-U.S. Data Privacy Framework
- Standard Contractual Clauses (SCCs)
- Additional technical safeguards
#11. Children's Privacy
Our service is not intended for users under 16 years of age. We do not knowingly:
- Collect data from children under 16
- Allow surveys targeted at children
- Process responses from minors without appropriate consent
If we discover data collected from a child under 16, we will:
- Delete the data immediately
- Remove any survey responses
- Delete AI-generated insights
- Terminate the account
#12. Changes to This Privacy Policy
We may update this policy to reflect:
- New AI analysis features
- Changes in data processing methods
- Updated regulatory requirements
- Improved security measures
We will notify you of significant changes through:
- Email notification
- Dashboard announcements
- In-app notifications
Changes become effective 30 days after posting unless otherwise stated.
For privacy-related inquiries:
- Email: [email protected]
- Response time: Within 2 business days
- Data requests: Processed within 30 days
For urgent matters related to your survey data or participant privacy, please include "URGENT" in your subject line.
#14. Acceptance of Policy
By using Mindli, you acknowledge:
- Reading and understanding this policy
- Accepting our data processing methods
- Agreeing to our AI analysis practices
- Consenting to storage and processing of survey data
If you disagree with any part of this policy, please discontinue use of our service.
Last updated: June 23, 2025